Frequently Asked Questions

Everything you need to know about shopping with Department.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Returns are free for all domestic orders via our online portal.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our 'True-to-Fit' scale located next to the size selector.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.

Can I track my order in real-time?

Yes. Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status through your Department account dashboard.

Are your materials sustainably sourced?

We are committed to ethical fashion. 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit all manufacturing partners annually.